Last updated: August 11, 2026
SignalQuarry Pro includes a 24-hour free trial with a payment method required at checkout. The trial begins when checkout successfully creates the subscription. Cancel before the trial ends and you will not be charged the first $99 monthly subscription fee. If you do not cancel before the trial ends, Pro automatically converts to a paid $99/month subscription and renews monthly until canceled.
Cancellation is self-service:
Managed Payments customers may also be able to cancel through Link. If the self-service flow is unavailable, email [email protected] promptly. Do not email full card numbers or card security codes.
Canceling during the free trial prevents the first subscription charge if completed before the trial expires. Canceling an already-paid subscription normally prevents the next renewal. Unless a refund, provider action, or applicable law requires otherwise, access remains available through the already-paid billing period.
Because Pro provides immediate access to a digital information service, paid subscription fees are generally non-refundable once a paid billing period begins. We will, however, review requests involving:
Temporary degradation or unavailability of an individual ancillary feature such as search, filtering, CSV export, API access, source links, alerts, classifications, or another convenience tool does not by itself qualify as a material service failure when the paid filing information remains reasonably accessible.
For other situations, including forgetting to cancel before a renewal, refunds are not guaranteed and are evaluated based on the circumstances and applicable law.
Email [email protected] with the email address on the SignalQuarry account, the approximate charge date, and a short explanation. Do not send complete payment-card details. Prompt requests are easier to investigate.
Eligible transactions are processed through Stripe Managed Payments, with Link acting as merchant of record. Stripe/Link may provide transaction support and may issue or process refunds under its own terms, policies, legal obligations, or discretion. A Stripe/Link decision may therefore affect a transaction independently of this policy.
If you believe a charge is incorrect, contacting [email protected] first may allow us to resolve it quickly. Nothing in this policy limits any non-waivable right you may have to dispute an unauthorized or improper charge with your payment provider.